The mission of the NAA Education Institute is to provide broad-based education, training and recruitment programs that attract, nurture and retain high-quality professionals and develop tomorrow’s apartment industry leaders.
As a member of AIME, you will be acknowledged as a leader in the field of Apartment Maintenance, and can prove that you are tuned in to the most up to date information on industry regulations and other changing standards. You will also have the opportunity to take advantage of maintenance training designed specifically for Certificate for Apartment Maintenance Technicians (CAMT) certificate holders.
CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. After completing the CAMT program, you will have learned about: • Processing timely work orders correctly and to residents’ satisfaction • Electrical, Plumbing, Appliance and HVAC services and repairs • Painting services • Construction and mechanical services and repairs • Lock and key services and repairs • Customer service and performing maintenance tasks according to company policy and procedures • Minimizing personal and property damage while safely performing maintenance activities • Fair housing regulation compliance • Environmental responsibility and regulatory compliance • Reporting and documentation of maintenance activities in compliance with company policy and regulation • Curb appeal, property inspection, and daily maintenance • Established procedures for maintaining recreational facilities and common areas • Implementation of a preventive maintenance schedule • Product repair and replacement decisions • Professional behavior patterns, communication skills, and appearance • Clear and respectful communication with residents, team members, and contractors
Training Learning Goal: After completing the training, the participant will take a lead in recommending energy efficiency measures for the apartment community and advocating a preventative maintenance routine that will foster optimal performance of equipment. 1. Identify ways to incorporate energy efficiency measures in occupied units, vacant units, and common areas 2. Communicate the benefits and impacts of energy efficiency measures to multiple stakeholders: on-site managers, owners/ investors, maintenance team, and residents 3. Install or oversee the installation of the energy efficiency measure 4. Advocate for time to perform preventative maintenance that keeps equipment performing optimally 5. Communicate the importance of regularly monitoring building energy use
CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. After completing the CAM program, you will have learned about: • Occupancy rates • Comprehensive marketing plans • Sales team management and product readiness • Equitable treatment of current and potential residents • Resident retention and the maintenance of a positive company image • Consistent and ongoing resident communication • Positive resident service and issue resolution • Enforcement of company policy in compliance with laws and regulations • Property inspections • Preventive maintenance programs • Service request process • Apartment turnover process • Contractors and vendors • Recruitment, hiring, orientation, and training of high-caliber employees • Systematic employee evaluation • Employment regulations and record keeping • Analysis of the property’s financial operations with corrective actions for under performance • Monitoring of property performance to achieve the owner’s investment goals • Accounting principles and practices • Maximizing net operating income • Reporting property performance honestly and accurately
Student housing presents a distinct set of management concerns that differ from those of conventional multifamily housing. The new CAM Student Housing course focuses on these differences, giving CAMs the knowledge they need to successfully address them. By taking this course, you will be prepared to sit for the CAM Student Housing micro-credential exam. You'll learn about: Key differences between managing traditional multifamily housing and managing student housing, including; • Overview • Leasing and Finance • Property Maintenance • Human Resources • Marketing • Risk Management
CAPS takes you to the next level in property management. It fast-tracks career advancement and corresponding earning potential. After completing the CAPS program, you will have learned about: • Recruiting high-performing employees • Employee performance, engagement, and retention • Minimizing conflict through stakeholder communications • Ethical behavior and conflicts of interest • Annual operating budgets and owner performance objectives • Property and portfolio results • Due diligence process • Property takeover process • Capital improvement plans • Managing risk through inspections, follow-up procedures, and incident reporting compliance • Minimizing legal risk and liability • Regulatory agency oversight of assisted housing • Analyzing property performance data to inform action • Management agreements • Evaluating and reporting property performance using key performance indicators
CAS allows you to network with your peers from other companies, learn about the benefits and activities your local apartment association offers, and engage in apartment association meetings and events. The course is an opportunity for suppliers to hear the everyday challenges faced by apartment management customers. After completing the CAS program, you will have learned about: • Applicant screening, leasing contracts, and move-ins • Rent collection, lease renewal, the move-out process, lease termination, and eviction • Property management systems and their functions • How community managers create a positive fair housing environment • Minimizing risk through inspections, preventative maintenance, safety programs, and documentation • Addressing property and environmental hazards and crime • Analyzing property financial operations and underperformance • Monitoring property performance to achieve an owner’s investment goals • Maximizing net operating income
IROP gives you an “insider’s view” of professional property ownership and management practices. After completing IROP, you will have learned about: • Key elements of successful rental unit ownership • Preparing and managing a budget • Planning taxes strategically • Establishing relationships with code department representatives • Protecting and insuring your investment • Increasing your property’s energy efficiency to increase market value • Screening, hiring, and training employees • Scheduling unit inspections for preventive maintenance • Establishing rental rates and marketing to find residents • Qualifying residents and complying with fair housing laws • Considering the important elements of an enforceable lease • Owner liability, rent collection, security deposits, and eviction • Developing turnkey rental unit preparation and resident move-in processes • Showing the rental unit and qualifying and screening prospective residents • Managing resident retention and terminating leases
This is an exclusive year-long leadership development program for candidates who have been appointed by NAA leaders or selected through a competitive application process. This program is designed to identify, inform and empower successive waves of National Apartment Association volunteer leaders. Lyceum candidates receive extensive information about the National Apartment Association, from governance to the work of each department to programs and industry issues. They also learn the key responsibilities of association boards and board members along with the attributes of a high functioning board.
NALP signals to your employer your commitment to a career in residential property management. After completing NALP, you will have learned about: • Using technology to generate traffic • Monitoring and managing your community’s reputation • Inspecting the leasing center, tour route, model units, and vacant apartments • Shopping the competition while building relationships with competitors • Compiling a comprehensive community resource tool • Effective marketing plans • Relationship sales process and evaluating personal sales performance • Evaluating a prospect’s commitment level and overcoming objections • Reviewing the next steps in the sales process with prospects • Applying fair housing law and communicating rental criteria • Qualifying prospective residents according to rental policy • Preparing and reviewing leases with new residents • Move-in process • Responding to resident issues and maintenance requests with appropriate follow-up • Building relationships with residents and creating a sense of community • Reporting incidents, maintaining documentation, and taking corrective action • Maximizing revenue and operational efficiency • Securing and processing lease renewals • Conducting a market survey
The PROVISIONAL CAMT is for all candidates who have completed the CAMT coursework and passed the exam but lack the 12 months industry experience requirement.
The PROVISIONAL NALP is for all candidates who have completed the NALP coursework and passed the exam but lack the 6 months industry experience requirement.
There is a direct correlation between this credential program’s level of rigor and the level of benefit reported by SHCM credential holders. After completing the SHCM program, you will have learned about: • Communicating LIHTC regulations and processes to applicants, residents, owners, auditors, and agency representatives • Unit eligibility and calculating fractions, maximum rent, and utility allowances • Preparing for physical inspections, mapping a property, and maintaining compliance • Documenting income limits, developing recertification schedules, and processing recertification • Reviewing rent limit calculations, monitoring utility allowance revisions, and applying the 140 percent rule • Resolving noncompliance and preparing for audits • Creating and managing records and retaining files and documentation • Accommodating accessibility requests