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Certified Apartment Manager

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CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals.

After completing the CAM program, you will have learned about:

• Occupancy rates
• Comprehensive marketing plans
• Sales team management and product readiness
• Equitable treatment of current and potential residents
• Resident retention and the maintenance of a positive company image
• Consistent and ongoing resident communication
• Positive resident service and issue resolution
• Enforcement of company policy in compliance with laws and regulations
• Property inspections
• Preventive maintenance programs
• Service request process
• Apartment turnover process
• Contractors and vendors
• Recruitment, hiring, orientation, and training of high-caliber employees
• Systematic employee evaluation
• Employment regulations and record keeping
• Analysis of the property’s financial operations with corrective actions for under performance
• Monitoring of property performance to achieve the owner’s investment goals
• Accounting principles and practices
• Maximizing net operating income
• Reporting property performance honestly and accurately

Criteria to earn this badge

CAM candidates must complete the following requirements to earn the CAM credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.
• Minimum of 12 months of onsite property management experience
• Successful completion of CAM coursework, eight modules (40 hours)
• Passing both parts of the CAM exam. The CAM exam is a two part, proctored exam with a total time of four hours. Part one: 115 questions timed for two hours. Part Two: 70 questions timed for two hours.

To keep your CAM credential current and in good standing, you need to pay annual dues of $100 and submit 6 continuing education credits. To renew your credential, go to www.naahq.org/renew. To take continuing education courses, please visit: www.gowithvisto.org.

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