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National Apartment Leasing Professional

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NALP signals to your employer your commitment to a career in residential property management.

After completing NALP, you will have learned about:

• Using technology to generate traffic
• Monitoring and managing your community’s reputation
• Inspecting the leasing center, tour route, model units, and vacant apartments
• Shopping the competition while building relationships with competitors
• Compiling a comprehensive community resource tool
• Effective marketing plans
• Relationship sales process and evaluating personal sales performance
• Evaluating a prospect’s commitment level and overcoming objections
• Reviewing the next steps in the sales process with prospects
• Applying fair housing law and communicating rental criteria
• Qualifying prospective residents according to rental policy
• Preparing and reviewing leases with new residents
• Move-in process
• Responding to resident issues and maintenance requests with appropriate follow-up
• Building relationships with residents and creating a sense of community
• Reporting incidents, maintaining documentation, and taking corrective action
• Maximizing revenue and operational efficiency
• Securing and processing lease renewals
• Conducting a market survey

Criteria to earn this badge

NALP candidates must complete the following requirements to earn the NALP credential. Candidates must complete the coursework and exam within 12 months of declaring candidacy.
•Minimum of 6 months of onsite leasing experience
•Successful completion of NALP coursework, seven modules (20 hours)
•Successful completion of the Market Survey
•Passing the NALP exam. The NALP exam is 100 questions timed for one hour and thirty minutes.

To keep your NALP credential current and in good standing, you need to pay annual dues of $50 and submit 3 continuing education credits. To renew your credential, go to www.naahq.org/renew. To take continuing education courses, please visit: www.gowithvisto.org.

View additional criteria